Who we serve · Healthcare

Healthcare print and workflow support that keeps care moving.

SumnerOne helps healthcare organizations support care teams, protect patient and resident information, manage print costs across locations, and reach patients, families, and communities with the communications that matter.

From care plans and discharge instructions to intake forms, labels, resident records, and compliance notices, print and document workflows stay tied to care delivery, privacy, and day-to-day operations. SumnerOne helps build more reliable, secure, and easier-to-govern workflows across hospitals, clinics, senior living communities, and post-acute settings.

See where SumnerOne fits

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Healthcare depends on information being ready at the right moment. A nurse needs a care plan before shift change. A patient needs discharge instructions before leaving. A resident's family needs a clear update. SumnerOne helps multi-location healthcare environments (hospitals, ambulatory networks, senior living, post-acute) keep critical print and document workflows moving, protect PHI through configuration and governance, and explain print costs across locations. We start by listening, then we assess, configure, and stay accountable as the organization changes.

What a good partner brings

What should healthcare teams look for in a print and technology partner?

A healthcare print partner should start with how care and administration actually work, not with a device list. SumnerOne begins by listening: where documents move, where delays happen, which devices matter most, and which locations need more consistent support, before recommending changes.

That accountability matters when the environment touches PHI, identity, and clinical workflows. SumnerOne's own employees handle discovery, installation, and ongoing support, rather than handing the environment to an unknown third party.

PHI handling deserves documented governance

HHS Office for Civil Rights reported 742 breach notifications involving unsecured PHI in calendar year 2024, including 663 affecting 500 or more individuals. Those numbers do not mean every print device is a crisis. They do reinforce that print and scan workflows belong in the broader information governance conversation.

Where SumnerOne fits

Where SumnerOne fits a healthcare organization.

Most healthcare teams arrive with a pressure already named: a device that fails at the wrong moment, PHI moving through workflows no one has reviewed, a donor appeal or outreach piece that has to get noticed, a technology decision that has outgrown its owner, or an in-house print and mail operation whose value is hard to prove. Each one has a place to go.

01
Managed print that adapts as your organization changes
Secure, accountable, and built to right-size across every location.
Secure printing that keeps PHI off shared output trays and out of loosely governed scan-to-email, with badge release where it helps. Service measured by equipment confirmed back in operation, and cost you can explain by department, location, or function. What sets the plan apart is that it right-sizes as clinics open, care models shift, and locations consolidate. Because SumnerOne finances its own agreements, that flexibility is built in rather than saved for the next renewal.
See Workplace Print Plans
02
Communications that cut through the noise
Donor appeals, foundation campaigns, and standalone-facility outreach.
Not every communication runs through a health system's in-plant. A foundation's donor appeal competes with everything else in the mailbox; a standalone senior living or specialized nursing community produces its own admissions and family outreach; a step-down or ancillary site sits outside the central print operation. These are campaign and outreach pieces, not clinical documents, and they have to feel intentional enough to get opened and kept, not skimmed and tossed.
See Campaign Print Studio
03
Technology leadership without a full-time hire
Senior guidance, exactly when the stakes rise.
The trigger is usually a cyber-insurance review, a vendor or EHR-adjacent decision no one owns, or an AI question where in-house IT could use a strategy partner. Fractional CIO and CISO leadership brings senior judgment to those calls without adding an executive to the payroll.
See Fractional Technology Leadership
04
Run your own shop, and prove its value
For health systems with an in-house print or mail operation.
If your system runs its own print or mail operation, producing patient statements, education, forms, and campaign materials, the In-Plant Outcomes Program is the self-guided way to make that value visible and defensible: improve one workflow, translate the result into the language leadership uses, and clarify the next investment. You own the outcome; we step in where our expertise changes the answer.
See the In-Plant Outcomes Program

The thinking behind our approach

Want the reasoning before the offer? This is how SumnerOne thinks about the work: Keep Work Running, Print You Can Trust, Make Every Dollar Count, Reach the People Who Matter, and IT Built for What's Next, which now continues on the technology leadership site.

A diagnostic checklist

What questions should healthcare organizations ask before choosing a print partner?

1
How do you secure PHI in print and scan workflows?
Ask about secure release, role-based access, audit logging, scan destinations, default credentials, and documentation.
2
What happens when a device supporting patient care goes down?
Ask how the provider prioritizes locations and devices that support clinical workflows, admissions, discharge, or urgent administrative needs.
3
How do you measure service resolution?
Response time and resolution time are different measures. Ask what starts the clock, what stops it, and whether the provider measures confirmed operational equipment.
4
Can you support multiple locations consistently?
Ask about regional infrastructure: local offices, warehouses, inventory, dispatch, and technical support across hospitals, clinics, communities, and post-acute settings.
5
Can you show cost by department, device, or location?
A healthcare print partner should help you see the full picture, including devices, supplies, service, outsourced print, and soft costs where practical.
6
How do you handle patient, resident, and family communication needs?
Ask whether the provider can support materials that need to be readable, professional, timely, and consistent across locations.
7
What happens if our needs change during the contract term?
Locations open, departments shift, care models evolve. Ask how the provider handles right-sizing, review points, and contract flexibility.
8
Do you hold your own paper, or does a third-party bank fund the lease?
Financial structure affects flexibility. SumnerOne finances its own agreements, which gives the relationship more room to adapt.

Start the conversation

Start with what care depends on.

Every SumnerOne engagement begins with listening. We'll learn how your care teams, administrators, IT leaders, and locations work, where friction shows up, and what your print, communication, and technology environment needs to support.

You will get a clearer picture of what is working, what needs attention, and what a better-fit relationship could look like.

Start a healthcare workflow conversation Call us at 800.325.0985

Frequently asked questions

Healthcare print and scan: common questions

Healthcare organizations can secure print workflows by changing default credentials, using secure print release where appropriate, enabling audit logging, reviewing scan destinations, restricting access by role or location, documenting configuration, and identifying unmanaged devices.

Printers and scanners can handle PHI, which means they should be included in broader information governance and security planning. The right approach depends on the device, location, workflow, and information being processed.

Healthcare IT teams can reduce print-related tickets by right-sizing the fleet, using remote monitoring, standardizing devices where practical, improving supply visibility, addressing repeat service issues, and working with a partner accountable for confirmed operational equipment.

Printed discharge instructions can give patients and caregivers a physical reference to keep, review, and share. The content still needs to be clear, readable, and written for the patient's needs.

Senior living operators should look for multi-location support, predictable service, cost visibility by community or department, secure handling of resident and employee information, and practical help with resident, family, admissions, and administrative communication.