Workplace Print Plans
Every print environment drifts toward downtime, security gaps, or costs no one can explain. Workplace Print Plans hold the line with adaptable operations: one flat rate, service that scales with you, and security and cost governance you can add as you need them.
Why these plans exist
They drift toward downtime, toward security gaps, or toward costs no one can explain. Nothing breaks badly enough to force a fix, so the drift just keeps costing you.
The fix is not a bigger contract. It is adaptable operations: a program that adjusts as your work, your risk, and your budget change. Reliability leads. Security and cost are the facets you build in as you need them.
The three plans
Every plan includes the reliable core. Moving up adds security, flexibility, and cost governance. Read the tiers as how much operational adaptability you build in, not as good, better, best.
The reliable foundation: a flat monthly rate with included volume, break/fix and preventive maintenance, SumnerOne Fleet Intelligence, and next-business-day diagnostics. Built on Keep Work Running.
Everything in Core, plus IT-grade support: faster diagnostics, SumnerConnect human help, secure configuration at setup, and an equipment performance commitment. Built on Print You Can Trust.
Everything in Connected, plus governance: identity-verified print release, an annual security checkup, a print-management platform, and cost governance you can defend to the board. Built on Make Every Dollar Count.
What you actually buy
The same features, grouped the way a print program actually works: reliability, flexibility, security, and cost governance. Legend: ✓ included · Add-on available as an option · Not included. Some rows show the level of a feature by plan rather than a simple yes or no.
| Feature | Core | Connected | Complete |
|---|---|---|---|
Flat monthly rate + included volumeWhat's this?One predictable bill each month that covers an agreed amount of printing, so your budget does not swing with the day-to-day. | ✓ Included | ✓ Included | ✓ Included |
Break/fix repair & preventive maintenanceWhat's this?When a machine breaks, we fix it. And we service it on a schedule so fewer things break in the first place. | ✓ Included | ✓ Included | ✓ Included |
SumnerOne Fleet Intelligence (monitoring, predictive, auto-fulfillment, metering)What's this?Software that watches your printers remotely, flags trouble early, ships toner before you run out, and counts pages automatically. | ✓ Included | ✓ Included | ✓ Included |
Diagnostic commitmentWhat's this?How quickly we promise to start diagnosing a problem after you report it. Faster on the higher plans. | Next business day | 8 business hours | 4 business hours |
SumnerConnect (IT-literate human support)What's this?A support line staffed by people who speak IT, not a script, so your issue gets understood the first time. | Per incident | ✓ Included | ✓ Included |
| Feature | Core | Connected | Complete |
|---|---|---|---|
18 & 36-month Choice Point (90-day window)What's this?Set points in the agreement where you can continue, refresh, or walk away, instead of being locked in for the full term. | ✓ Included | ✓ Included | ✓ Included |
Volume True-Up at the 18/36 checkpointsWhat's this?We reset your rate to the amount you actually print, up or down, so you are not paying for a guess made years ago. | ✓ Included | ✓ Included | ✓ Included |
Equipment performance commitmentWhat's this?A lemon-law promise: if a machine keeps failing (for example, several service calls in a short window), we replace it instead of endlessly repairing it. | Not included | ✓ Included | ✓ Included |
| Feature | Core | Connected | Complete |
|---|---|---|---|
Baseline deployment hygiene (default credentials changed, firmware current)What's this?Before a printer goes live, we change the factory passwords and update its software, closing the easy doors attackers look for. | ✓ Included | ✓ Included | ✓ Included |
Secure configuration at setup (10-point + IT handoff)What's this?A ten-point security setup done at install, then documented and handed to your IT team. | Add-on | ✓ Included | ✓ Included |
Identity-verified print release (badge / AD / mobile)What's this?Jobs only print once the right person is at the machine, released by badge, login, or phone, so sensitive pages do not sit in the tray. | Add-on | Add-on | ✓ Included |
Annual security checkup (written findings)What's this?Once a year we re-check each device against the security baseline and give you the findings in writing. | Not included | Add-on | ✓ Included |
| Feature | Core | Connected | Complete |
|---|---|---|---|
Resolution reporting (what broke, what we did, and how fast)What's this?Plain reporting on what failed, what we did about it, and how long it took, not just a ticket count. | On request | Checkpoint review | Quarterly + executive |
Print-management platform (PaperCut / uniFLOW / Vasion)What's this?Software that sits over your whole fleet to set rules, track usage, and control who can print what. | Add-on | Add-on | ✓ Included |
Cost governance (visibility, chargeback, cost by department, defend-the-number)What's this?See print spend by department or location, charge it back, and get numbers you can defend to finance or the board. | Not included | Not included | ✓ Included |
Documented ETA on parts-dependent repairsWhat's this?When a repair is waiting on a part, you get a written estimate of when it will be fixed, not a shrug. | Not included | Not included | ✓ Included |
Audit / board-ready documentationWhat's this?Records formatted so you can hand them straight to an auditor or put them in front of leadership. | Not included | Not included | ✓ Included |
Why this holds up
Reliability and cost are table stakes every vendor claims. Standing behind them is not. Two things let these plans keep their word.
How the agreement works
No 60-month lock. At each checkpoint you get one combined review, so the plan keeps fitting as your print changes.
Common questions
Every plan includes the same reliable core: a flat monthly rate, break/fix and preventive maintenance, Fleet Intelligence, and the 18/36-month checkpoint. Connected adds IT-grade support, faster diagnostics, secure configuration, and an equipment performance commitment. Complete adds governance: identity-verified print release, an annual security checkup, a print-management platform, and cost governance you can defend to the board. Read the tiers as how much operational adaptability you build in.
You pay a flat monthly rate with an included volume. At the 18 and 36-month checkpoints, a Volume True-Up right-sizes the rate to your actual volume, up or down, so you pay for the print you do rather than the print you projected.
The agreement uses a roughly 36-month base term with checkpoints at 18 and 36 months, not a 60-month lock. Each checkpoint is one combined review: the Choice Point, where you continue, refresh, or exit within a 90-day window, and the Volume True-Up, where the rate is right-sized to actual volume.
Yes. SumnerOne holds its own paper, so the reliability and cost commitments in these plans are ours to keep rather than a third party's to renegotiate. It is the reason the adaptable-operations promises are real rather than aspirational.
Yes. Support is broad-OEM: we service the fleet you have, not only the brands we sell. That coverage is the honest service and reliability parallel to holding our own paper.
Yes, in the Complete plan. Cost governance includes spend visibility, chargeback, cost by department or location, and defend-the-number reporting, so print becomes a managed operating line rather than an unexplained expense.
Find your plan
Tell us where print drifts for you: downtime, security, or cost. We will map it to Core, Connected, or Complete and show you exactly what is included.
Not sure which tier fits? Start with the conversation. We will point you to the right one.