Production & Industrial Support

When the floor goes down, brand boundaries stop being interesting.

Multi-vendor production and industrial print support, delivered through Production Print Solutions. One accountable path across the floor, technicians who know production, and preventive work scheduled around your run calendar rather than a contract date.

What this covers

Service built for a floor that has to keep running.

Production problems rarely respect manufacturer boundaries. When equipment, workflow, finishing, or output quality issues cross brand lines, the usual answer is for your team to coordinate between disconnected service desks while the schedule slips. This is the alternative: one service relationship that covers the floor as a whole.

How the service works

Four things a production floor actually feels.

01
One accountable path across the floor
Multi-vendor production environments are supported as one environment, so your team has a clear service path when a problem crosses brand lines instead of coordinating between service desks that do not talk to each other.
02
Technicians trained for production, not offices
Throughput pressure, mixed configurations, recurring service history, and equipment that has to perform under load are a different discipline from office device service. The depth runs to senior field engineering for both high-volume cut-sheet and continuous-feed environments.
03
Parts planning that supports repair, not delay
A technician who arrives without the right part may still satisfy a response requirement while the floor stays down. Service history, common failure points, and local parts planning are aligned so more visits move from diagnosis to resolution, backed by independent parts inventory and spares for critical machines.
04
Preventive service before the urgent call
Fast repair matters. Fewer failures matter more. Maintenance is scheduled around the production calendar rather than simply when the contract says it is due, tied to run thresholds, click counts, and the real stress points on your floor.
The standard is practical: keep the floor moving, reduce surprise failures, and help the operator regain control of the schedule.

The full reasoning, including why the OEM service model struggles on a production floor, is in Keep Production Running.

Levels of cover

Essential, Preferred, Total Care.

Three levels of cover, set by how much of the risk you want to carry yourself. The right one depends on how your floor actually runs: how many shifts, how deadline-driven the work is, how much a lost hour costs you, and how much spare capacity you have when a machine stops.

We are still finalizing the published scope for each level, so rather than print a comparison table that does not yet hold, we scope it with you against your run schedule. If you want the detail before that conversation, ask and we will walk you through where the lines currently sit.

If you are looking for equipment

This page is about service. The presses live on the main site.

Digital presses, specialty printing and finishing, wide format, and workflow software are on SumnerOne.com, where you can compare and specify. Come back here when the question is who keeps it running.

See production equipment on SumnerOne.com

Start with the floor

Tell us what stops, and how often.

The useful conversation starts with your service history rather than our brochure: which machines fail, what the delay usually is, when your peak runs, and what a lost hour actually costs. That is what sets the level of cover.

Bring the downtime log if you have one. If you do not, that is worth knowing too.

Talk about your floor Call us at 800.325.0985